tpower3 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. We provide every player with the tools, information, and direct support needed to stay in control.
At tpower3, responsible gambling is not a compliance checkbox. It is a core operating principle that shapes how we design features, communicate with players, and respond to warning signs. We serve Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and beyond — and we take the wellbeing of every one of them seriously.
Whether you play slots, bet on Liga Super Malaysia matches, follow EPL fixtures, or enjoy our live dealer tables, the principles remain the same: set limits, stay aware, and never chase losses. The tools on this page are available to all tpower3 members, free of charge, and can be activated immediately without waiting periods.
If you feel that your gambling habits have changed or that you are playing with money you cannot afford to lose, please use our self-assessment tool below, activate a deposit limit, or contact our support team to discuss a cool-off period or self-exclusion.
Every tool below is available to all registered tpower3 members at no cost. Access them through your account settings or request activation via Live Chat.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, limits take effect immediately. Increasing a limit requires a 72-hour cooling-off period before activation — decreasing one applies right away.
Request a temporary or permanent exclusion from the tpower3 platform. Exclusion periods range from 30 days to permanent closure. During an active exclusion, your account cannot be reopened regardless of any request to the contrary.
Take a break from the platform for a defined period — 24 hours, 48 hours, 1 week, or up to 6 weeks — without permanently closing your account. Ideal if you feel you need space without making a permanent decision.
Configure on-screen alerts to appear after a set period of continuous play — 30 minutes, 1 hour, or a custom interval. Reminders display your session duration and net session result so you always know where you stand.
Set a ceiling on how much you are willing to lose over a given period. When your net losses reach the threshold, your session ends automatically for that period. Limits reset at the start of each new period.
Periodic pop-up notifications during gameplay that display time elapsed, total wagered in the session, and net session outcome. Reality checks help you stay grounded and make informed decisions during extended play.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are not a clinical diagnosis, but they are meaningful indicators that your gambling may have shifted from entertainment to something more harmful.
If you recognise several of these signs in your own behaviour, we encourage you to reach out to our support team or contact a professional support service. See our resources below.
Reflect honestly on the questions below. This is not a clinical tool, but it can help you gauge where your gambling habits currently stand.
If you answer "Yes" to two or more, we strongly encourage you to use one of our responsible gambling tools or speak to a professional.
If you answered Yes to two or more questions: Please consider activating a deposit limit or cool-off period through your tpower3 account settings, or contact our support team directly via Live Chat. You can also contact Talian Kasih (15999) or GamCare for confidential, professional support.
Deposit limits are the most direct way to keep your gambling activity within a budget you are comfortable with. All limits are denominated in Malaysian Ringgit (MYR / RM) and can be set or adjusted at any time through your account settings.
Decreasing a limit is always instant. Increasing a limit requires a 72-hour reflection period before it takes effect — this is a deliberate friction designed to help you pause before making a decision you might regret.
Self-exclusion is a serious, binding step. Once activated, your account will be inaccessible for the entire exclusion period — no exceptions. We take these requests seriously and action them within 24 hours of receipt.
A temporary self-exclusion removes your access to tpower3 for a defined period. Available periods are: 30 days, 60 days, 90 days, 6 months, or 1 year. During this period, you will not receive any marketing communications from tpower3.
A permanent self-exclusion closes your tpower3 account indefinitely. This is the right choice if you believe you need to stop gambling entirely. Your verified real money balance will be returned to you after the closure is processed.
Important: Self-exclusion on tpower3 applies only to the tpower3 platform. If you are struggling with gambling more broadly, we encourage you to explore self-exclusion programmes offered by other platforms you use, and to seek support from the resources listed below. Talian Kasih (15999) and GamCare are both able to provide guidance on multi-platform exclusion strategies.
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential, and professional support. These are text-only references — please search for them directly.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours, 7 days a week. Free and confidential. Covers gambling-related distress, financial crisis, and family support.
GamCare is a UK-based leading provider of free information, support, and counselling for people affected by gambling harms. Their online resources and self-help tools are accessible to Malaysian players. Search "GamCare" to find their platform.
Gamblers Anonymous Malaysia operates a peer support fellowship for those recovering from compulsive gambling. Meetings are held in Kuala Lumpur and other Malaysian cities. Search "Gamblers Anonymous Malaysia" for meeting schedules.
Our support team is available 24 hours a day, 7 days a week through the Live Chat on the tpower3 platform. They can activate responsible gambling tools, process self-exclusion requests, and provide referral information for professional support.
Disclaimer: The support organisations listed above are independent bodies operating separately from tpower3. Their contact details are provided for informational purposes. tpower3 does not control their services and cannot guarantee availability. If you are in immediate distress, please contact Talian Kasih at 15999 or seek assistance from a local mental health professional in your city.
tpower3 enforces a strict minimum age of 21 years for all gambling activity. This is not a soft recommendation — it is a hard requirement backed by identity verification, account review, and immediate closure of any account found to belong to an underage individual.
All winnings generated by an underage account are voided and forfeited. Any deposits made will be returned to the originating payment method after verification.
If you are a parent or guardian in Kuala Lumpur, Petaling Jaya, Shah Alam, Johor Bahru, or anywhere else in Malaysia, and you are concerned about a minor accessing gambling platforms, consider activating parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Windows, iOS, and Android can all be configured to restrict access to gambling websites.
tpower3 is built for entertainment. Use our tools, stay within your limits, and remember that your wellbeing always comes first. If you are ready to explore the platform — with limits set — we are here for you.
For players aged 21 and above only. Gambling involves financial risk. Never gamble with money you cannot afford to lose.
For support, contact Talian Kasih: 15999 | GamCare: gamcare.org.uk (search online)